KPI 100
Morale furniture is proud to be known as a professional furniture solution service provider. Through adopting Key Performance Indicator, we tailor a set of quantitative evaluation to assist our client on measuring the professional and satisfactory level of our services. The methodology is first serves as a procedure for team excellent project management, and second is to ensure the client satisfaction on the entire project delivery.
The KPI100 is summarized as the following major areas:
Services Performance Assurance
•Client services and relationship building
•Understand the needs and recommendation
•Proposal and presentation
•Project management and schedule control
•Document and drawings
•Contract and Cost control
•Operation and logistic coordination
•Quality control, check and inspection
•Installation coordination and management
•Defect management
•Post occupancy services
